Privacy Policy
Welcome to Ravin Crossbows AU. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or make a purchase.
By using our site, you agree to the practices described in this Privacy Policy.
1. Who We Are
Ravin Crossbows AU is an Australian-based retailer dedicated to providing high-performance crossbows, accessories, and related outdoor sporting gear. This Privacy Policy applies to all interactions with our business through our website, marketing, and customer service.
2. What Data We Collect
We collect the following categories of Personal Information either directly from you or automatically when you interact with our services:
Personal Identifiers:
- Name, billing/shipping address, phone number, email address, and login credentials.
Payment Data:
- Credit card or payment method details (processed securely through third-party processors).
Technical Information:
- IP address, browser type, device information, geolocation data, and browsing behavior.
Purchase and Order Information:
- Items ordered, purchase history, and delivery preferences.
3. How We Use Your Information
Your personal data may be used for the following purposes:
- To process and fulfill your orders
- To send confirmations, updates, and invoices
- To improve our website functionality and user experience
- For customer support and response to inquiries
- To send marketing promotions (with your consent)
- For fraud detection and legal compliance
4. Legal Basis for Processing (for EU/UK Customers – GDPR)
We process your data based on the following lawful grounds:
- Consent
- Performance of a contract
- Legal obligation
- Legitimate interests (e.g. marketing, fraud prevention)
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:
- Trusted service providers (payment processors, shipping providers, CRM systems)
- Legal or regulatory authorities when required
- Affiliates and subsidiaries
- Marketing platforms (with your consent)
All third parties are bound by data protection obligations.
6. International Data Transfers
If you are located outside Australia, your data may be transferred and processed outside your jurisdiction, including in countries like the USA or EU. We use contractual and security safeguards to protect international data transfers as required by applicable law (e.g., Standard Contractual Clauses under GDPR).
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze traffic and usage
- Store user preferences
- Improve shopping experience
- Enable remarketing and analytics via Google, Meta, and others
You may manage or disable cookies in your browser settings.
8. Your Rights
Depending on your location, you may have the following rights:
Under GDPR (EU/UK Residents):
- Right to access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to lodge a complaint with your Data Protection Authority
Under US State Laws (e.g., CCPA, CPRA, VCDPA, CPA):
- Right to know/access your data
- Right to correct inaccurate data
- Right to delete your data
- Right to data portability
- Right to opt out of targeted advertising, profiling, and data sales
- Right to limit use of sensitive data
- Right to non-discrimination for exercising rights
To exercise any of your rights, please contact us using the details below.
9. Data Retention
We retain your data only as long as necessary for the purposes stated in this policy or as required by law.
10. Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
11. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors without parental consent.
12. Your Privacy Choices
You may:
- Unsubscribe from marketing emails at any time.
- Set browser settings to reject cookies or tracking tools.
- Use global privacy controls like GPC to opt-out of targeted advertising.
13. Updates to This Policy
We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Significant updates may be notified to you directly.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:
Ravin Crossbows AU
WhatsApp us: +61 480 832 309
Email US: sales@ravincrossbows.com.au
15. Additional Information (Legal Requests & Logs)
- We may disclose your data to comply with legal obligations or in defense of legal claims.
- For security, system logs may record usage data, IP addresses, and technical interactions.
